Owner and CEO of Customer Institute of America
Christine Churchill is a customer experience expert with a broad knowledge base from which to draw.
She has worked with organizations from a variety of industries and encountered a vast array of management styles, training approaches, systems, and technologies. This experience adds significant value and insight when developing customer experience strategy, showcasing opportunities for improvement, determining relevant customer metrics, relationship tools, and feedback analysis. Christine speaks at industry events and her customer service articles are used in industry publications.
Christine worked as the Director of Learning and Development for the Customer Service Institute of Australia (CSIA), as well as one of their Senior Assessors for certification to the International Customer Service Standard and judge for the Australian Service Excellence Awards.
Christine launched the Customer Service Institute of America in 2007 and is President of the International Council of Customer Service Organizations. The International Council of Customer Service Organizations (ICCSO) is the international body for member customer service organizations seeking to develop and promote international service standards and professional excellence in customer service. The Council is responsible for promoting the International Customer Service Standard (ICSS), professional individual certifications, and the International Service Excellence Awards.
Christine has been a Senior Assessor of the International Customer Service Standard for over 15 years and has worked with a multitude of clients, industries, and cultures.